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Modul 9700

Intercultural Management
Intercultural Management

Studiengang Master International Tourism Management.
ModulbezeichnungIntercultural Management
Semester 3    
ModulverantwortlicherProf. Dr. Anja Wollesen
DozentSonja Göttel, MBA/ M.A.
SpracheDeutsch Englisch
Zuordnung zum CCcompulsory optional subjetct: culture
Lehrform / SWS

seminar; 4SWS

   Präsenzstudium60 Std.
   Eigenstudium120 Std.


Lernziele / Kompetenzen

On the basis of a holistic understanding of culture, the students will gain competencies for understanding (inter-) cultural aspects and dimensions and analyze and discuss their importance for business practice. They will be able to reflect on their own and foreign cultures and develop intercultural competence for working within a multinational working environment.
This includes the knowledge and critical reflection of relevant literature and selected case studies, identification of central issues and the transfer of possible solutions for selected problems.

In addition to subject-specific knowledge this course aims to develop the students’ competences in teamwork, critical thinking, analytical proficiency, and discussion and presentation skills.

InhaltThe tourism industry is per definition set up within a multicultural working atmosphere. Dealing with tourists from all over the world as well as often working together in a multi-national team and with cooperation partners worldwide requires cultural sensibility and the reflection and understanding of one´s own as well as foreign cultures. Given increased globalization and new emerging markets e.g. in Asia the quest for intercultural competence will even become more important in the future.

The course gives a comprehensive introduction to intercultural management.  Based on a holistic understanding of the term culture different aspects and dimensions of culture will be displayed, discussed and reflected upon their impacts on business practice.
The course will cover the following main topics:
    Definition of culture and intercultural management
    Cultural theories and dimensions
    Intercultural communication
    Intercultural impacts on business practice
    Intercultural management

The lectures will be supported by critical analysis of selected case studies, group work and group discussions.



Prüfungsleistung exam


beamer, blackboard, overhead,lectures, literature reading, case studies


Deardorff; D. (2009) The Sage handbook of intercultural competence. Thousand Oaks.

Gibson, R. (2000) Intercultural business communication. Berlin.

Hall, E.T.; Hall, M.R. (1990) Understanding cultural differences. London.

Hofstede, G. (2010) Cultures and organisations: software of the mind; intercultural cooperation and its importance for survival. 3rd. ed. New York.

Hofstede, G. (2006) Culture´s consequences: comparing values, behaviors, institutions, and organizations across nations. 2nd. ed. Thousand Oaks.

House, R.J.; Hanges, P.J.; Javidan, M.; Dorfman, P.W.; Gupta, V.  [ed.] (2004) Culture, leadership and organizations: The GLOBE study of 62 societies. Thousand Oaks.

Lewis, R.D. (2012) When teams collide: managing the international team successfully. London.

Trompenaars, F.; Hampden-Tuner, C. (2012) Riding the waves of culture: understanding diversity in global business.3rd. ed. New York.

Additional literature will be announced during class.

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